Date: Fri, 29 Mar 1996 01:44:40 GMT
Reply-To: CICS List <CICS-L@UGA.CC.UGA.EDU>
Sender: CICS List <CICS-L@UGA.CC.UGA.EDU>
From: ISI <manduca@INTAC.COM>
Subject: Re: Screen Viewer Application Capture/Replay
In article <H000051905f94532@MHS>, Jonathan Capp
> If I remember correctly there was a nice little utility, which did
> this kind of thing, published in CICS UPDATE from Xephon a few years
> back (sometime around '89 '90 ?). We used it occasionally at my
> previous site but I'm afraid I don't have a copy of the program any
> more, hopefully somebody else out there may be able to help.
> Jon C.J. Capp
> WDR Training and Consultancy
> >Subject: Screen Viewer application
> >Author: CICS-L (CICS-L@UGA.CC.UGA.EDU) at unix,mime Date:
> >22/03/96 02:51
> >We are looking for a supported product that allows supervisory
> >personnel to view the screens of telemarketers. The ssytem is a
> >CICS/ESA 3.3 TOR.
> >The only product I'm aware of is CICS-Spy from McKinney. Comments
> >from users/installers/supporters of this product would also be
> >Some time ago I had source code that would do this but I can't
> >remember where I saw it. Was macro assembler, if I remember.
> >If anyone has source or knows were I can find it, I'd appreciate that
There is a product called CICS/REPLAY that lets you capture or "spy" on any or
all terminals in your shop (it has security) . It allows you to optionally
record and replay the activity so you can determine the amount of work per hour
a telemarketer or Input person is doing. Help Desk persons use it extensively
to capture problems in production and then recreate them in test.
There is a regression testing portion of the tool that can be purchase
separately. CICS/REPLAY great claim to fame is its low overhead and lack on
CICS distortions during the playback.
If you are interested in more information about CICS/REPLAY call Interactive
Solutions at (800)
CICS/REPLAY Product Manager