Date:         Fri, 29 Mar 1996 01:44:40 GMT
Reply-To:     CICS List <CICS-L@UGA.CC.UGA.EDU>
Sender:       CICS List <CICS-L@UGA.CC.UGA.EDU>
From:         ISI <manduca@INTAC.COM>
Organization: ISI
Subject:      Re: Screen Viewer Application Capture/Replay

In article <H000051905f94532@MHS>, Jonathan Capp
<Jonathon.Capp@GB.SWISSBANK.COM> says:
>
>     If I remember correctly there was a nice little utility, which did
>     this kind of thing, published in CICS UPDATE from Xephon a few years
>     back (sometime around '89 '90 ?). We used it occasionally at my
>     previous site but I'm afraid I don't have a copy of the program any
>     more, hopefully somebody else out there may be able to help.
>
>     Jon C.J. Capp
>     WDR Training and Consultancy
>
>
>     >Subject: Screen Viewer application
>     >Author:  CICS-L (CICS-L@UGA.CC.UGA.EDU) at unix,mime Date:
>     >22/03/96 02:51
>     >
>     >
>     >We are looking for a supported product that allows supervisory
>     >personnel to view the screens of telemarketers.  The ssytem is a
>     >CICS/ESA 3.3 TOR.
>     >
>     >
>     >The only product I'm aware of is CICS-Spy from McKinney. Comments
>     >from users/installers/supporters of this product would also be
>     >appreciated.
>     >
>     >
>     >Some time ago I had source code that would do this but I can't
>     >remember where I saw it.  Was macro assembler, if I remember.
>     >
>     >If anyone has source or knows were I can find it, I'd appreciate that
>     >also.
>     >
>
   >-Irwin
 
 
There is a product called CICS/REPLAY that lets you capture or "spy" on any or
all terminals in your shop (it has security) .  It allows you to optionally
record and replay the activity so you can determine the amount of work per hour
a telemarketer or Input person is doing.   Help Desk persons use it extensively
to capture problems in production and then recreate them in test.
 
There is a regression testing portion of  the tool that can be purchase
separately.  CICS/REPLAY great claim to fame is its low overhead and lack on
CICS distortions during the playback.
 
If you are interested in more information about CICS/REPLAY call Interactive
Solutions at (800)
228-6008.
 
Robert Manduca
CICS/REPLAY Product Manager
Interactive Solutions