Praveen <email@example.com> wrote
>Thanks for your response. I may try to elaborate more on your question.
For your question :: Could you get a bunch of people to take the
questionnaire BOTH ways?
It is not possible to give both survey to same customer. Firstly that
would result in very less return rate for the survey going second and
the responses may get biased if they know that both are same surveys
for ascertaining same metrics.
What if you got some group of people, not part of your usual survey, and paid them to do both?
So what we have done is that we are sending equal number of both
surveys to two random samples of respondents. The overall
experience of support in the same time frame should not change and the
results from both surveys should be same apart from minor sample
Sounds like a good plan to me.