If your data are from interview style surveys I recommend this: http://www.amazon.co.uk/exec/obidos/ASIN/0471483486/qid=1126277920/sr=8-6/ref=sr_8_xs_ap_i6_xgl/026-7509116-6130002

Check it out on google print :-)

It handles many of the common pitfalls of bad design...

HTH.

On Thu, 8 Sep 2005 13:59:21 -0400, Darryl Wilson <dwill_22@HOTMAIL.COM> wrote:

>I am about to start doing some work in analyzing surveys (customer >satisfaction. etc.). Although I will be looking primarily at the >analyzing, information on the design would also be useful. The client >would like a lot of common information such as trends, means, etc. But, >they also want other 'new' information. I guess I am looking for >suggestion ona a whole lot of questions and/or models that could he useful >and beneficial for a business. Can anyone suggest a good book(s)and/or >paper(s) that covers some of these concepts. Since I will be exclusively >using SAS I prefer the books that have SAS references and programs. I >noticed that SAS offers a course "Design and Analysis of Probability >Surveys" if anyone took this course and are willing to part with this book, >for a price of course, let me know. > >Thanks in advance >Darryl