Date: Fri, 27 Dec 2002 07:57:01 +0000
Reply-To: Veena Joshi <vdj009@hotmail.com>
Sender: "SPSSX(r) Discussion" <SPSSX-L@LISTSERV.UGA.EDU>
From: Veena Joshi <vdj009@hotmail.com>
Subject: Satisfaction Index
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<P>Hi,</P>
<P>We would like to conduct a survey to find the customer satisfaction index. We have questions based on services offered to the sutomer, relationship with the customer etc.(total 16 variables) How can we find satisfaction index?</P>
<P>Is it possible to use SPSS? or Minitab is more suitable?<BR><BR>Thanks in advance</P>
<P>Veena Joshi</P>
<P><BR> </P>
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