"Cheng, Harry" <HCheng@ERAC.COM>
>Just think you paid big(which is true!) and can call the tech support at any
>time? I believed that SI had a policy that only allows the "site rep"s to
>call in, not every Joe or Jane and they were pretty strict on that in the
>past. Nowadays SI is pretty open to calls and emails, but I am not aware of
>the policy change though.
I think the rule was "site reps get priority", not "site reps are the only people
whose questions we'll answer".
They've never been strict on that, in my experience. Too many companies
have internal rules requiring that the people associated with software licenses
be in accounting or the systems installation group, and not actual users of
Development Manager, Technical Group
METRICS Department, First Health
West Sacramento, California USA