"Cheng, Harry" <HCheng@ERAC.COM>

>Just think you paid big(which is true!) and can call the tech support at any >time? I believed that SI had a policy that only allows the "site rep"s to >call in, not every Joe or Jane and they were pretty strict on that in the >past. Nowadays SI is pretty open to calls and emails, but I am not aware of >the policy change though.

I think the rule was "site reps get priority", not "site reps are the only people whose questions we'll answer".

They've never been strict on that, in my experience. Too many companies have internal rules requiring that the people associated with software licenses be in accounting or the systems installation group, and not actual users of the software.

-- JackHamilton@FirstHealth.com Development Manager, Technical Group METRICS Department, First Health West Sacramento, California USA